FAQ's

Q) How do I redeem Gift Certificates?

A) At this point we do not have the capability for Gift Certificates.

Q) How do I use a coupon code?

A) At this point we do not have the capability to use coupons.

Q) Do you accept PayPal?

A) Yes.

Q) What payment methods do you accept?

A) We accept Visa, Master Card, American Express, Discover and eChecks.

Q) Do you charge sales tax?

A) All applicable sales taxes will be paid by us. We do not charge you for sales tax.

Q) Can I mail an order to you and pay by check or money order?

A) At this point we do not accept orders mailed to us. We are looking at accepting such orders in the future.

Q) What if I gave you the wrong shipping address information?

A) If you realize that you have given us the wrong address once you have placed the order contact us at support@birthdaythoughts.com asap and we will try and catch your order before it leaves our shipping wherehouse. Claims for orders returned due to incorrect address information will not be honored. Furthermore, there may be a charge for any additional fees billed to us by the shipper for shipping or address corrections.

Q) What are your shipping policies?

A) Most orders received by 10 a.m. EST Monday through Friday are shipped the same day. Orders received after 10 a.m. EST are shipped the next business day. During peak holiday periods (Christmas and Mother’s Day) allow an extra (1) day for shipping. Saturdays, Sundays and Holidays are not counted when calculating the number of days in transit. Depending upon the destination, allow 2-5 business days for ground service. U.P.S. does not guarantee specific arrival dates for ground service. For guaranteed arrival dates select 2-day or Overnight. Shipping schedules are for destinations within the continental United States.

Q) What are your shipping costs?

A) We use the mean shipping cost for the piticular item. This way its a flat rate no matter where in the country you are. Shipping costs are usually included on the product pages. The exception to this is when there are different shipping costs for different options available.

Q) Do you ship to Alaska, Hawaii, or Puerto Rico?

A) No, because of the nature of the products that we carry we only ship to the continental United States.

Q) Do you ship to Military Bases?

A) No, because of the nature of the products that we carry we only ship to the continental United States.

Q) Do you ship to Canada?

A) No, because of the nature of the products that we carry we only ship to the continental United States.

Q) Do you ship to Internationally?

A) No, because of the nature of the products that we carry we only ship to the continental United States.

Q) What if my order shipped by 2 Day Air or Next Day Air and it didn't arrive on time?

A) Although this is highly unlikly on the off chance that your order doesn't arrive on time the carrier will refund the difference.

Q) What if my package arrives damaged?

A) Due to the perishable nature of all our gift selections, discrepancies must be reported within (2) business days of receipt. Customer satisfaction is our number one priority, if you are not satisfied with your order we will replace it promptly. If a full refund is required we may at our discretion ask that the item be returned.

Q) What if I refuse delivery of my order?

A) Claims for orders returned due to refusal of delivery will not be honored. Furthermore, there may be a charge for any additional fees billed to us by the shipper for shipping or address corrections.

Q) How will I know you received my order?

A) Once you have placed your order you will be sent an email invoice as confirmation that we have recieved your order and payment.

Q) What is your Return Policy?

A) Due to the perishable nature of all our gift selections, discrepancies must be reported within (2) business days of receipt. Customer satisfaction is our number one priority, if you are not satisfied with your order we will replace it promptly. If a full refund is required we may at our discretion ask that the item be returned.

Q) Can I cancel my order?

A) Orders can be canceled up until they have been sent to our shipping department. To cancel an order you must send an email to support@birthdaythoughts.com with your order number and the total amount paid. There is a $10 administration fee for canceling an order.

Q) What is your Privacy Policy?

A) You can read our entire Privacy Policy located at www.birthdaythoughts/privacy/.

Q) What is your Substitution Policy?

A) Gift Baskets: Based on season and availability, we reserve the right to make component substitutions using items of comparable or greater value.
Fresh Flowers / Blooming Plants: It's up to Mother Nature. If due to crop failures or poor weather conditions a particular flower, plant or color choice is not suitable, we will send a fresh selection of equal or greater value.